Achiever Enterprise

Achiever Enterprise is a full featured, extensible and highly flexible CRM solution designed for medium to large size businesses. It allows you to: -

• Gather, protect and disseminate information about everybody and everything connected with the commercial operation of your business - from your customers, prospects, partners, resellers, agents, suppliers and staff on the one hand; to your products, documents, activities, opportunities, tenders, projects and marketing campaigns on the other.
• Organise, manage and schedule your own workload as well as that of your team or department.
• Automate, streamline and accelerate your company's business processes.
• Analyse and report on the state of your business.
• Integrate the diverse information systems in your company to co-ordinate your operations and provide a single, consolidated view of your entire business.

Achiever HelpDesk
Unlike most CRM systems, Achiever HelpDesk is an extension of Achiever, not a separate product. So everyone gets the same consistent view of the company's entire relationship with a customer, including every meeting, document, agreement and conversation that has ever taken place.

Integration
Achiever CRM integrates with industry standard systems to offer you a complete solution that fits in with your existing architecture without the need to upgrade or invest in new software including:

Accounts systems - using Achiever FinanceConnect, you can create customer and orders in Achiever that are then automatically sent to your finance system. Synchronisation of stock from your accounts system into Achiever means that you can create quotes and orders in Achiever using the same price book and the information can be seamlessly transferred.

Mail and scheduling systems - Achiever seamlessly integrates with Novell Groupwise, Lotus Notes and Microsoft Outlook systems to synchronise your Achiever diary, send emails (single and as part of an email shot) and handle incoming emails.

Postal address systems - Achiever links with your postal address system, such as Postcode Anywhere and Quick Address to ensure the data entered is correct.

Achiever Foundation

Achiever Foundation automates your sales, marketing and support functions, saving you money and enabling your staff to acquire, service and retain more customers, more efficiently. It helps you protect and exploit your company's most important asset - information about your customers - and makes it available to all authorised staff, whether they are in the office or out.

Key Features

• Activity Management & Scheduling
• Customer & Contact History
• Account & Contact Management
• Sales Tracking, Pipelines & Forecasts
• Quotation Management
• Marketing Campaign Management
• Telemarketing & List Management
• Mail Merge & Email Integration
• Microsoft Office Integration
• Management Reports
• Business Process Workflow